I bought myself a new PC. I’m pleased with it, a Lenovo ThinkCentre with a Quad Core processor. It’s nice and fast and has excellent build quality, the first thing I did when I took it out the box was peek inside the case.
One of the reasons I bought from Lenovo was because they’ll give me a free upgrade to Windows 7. I tried to avoid Vista completely, but as it turns out I will need to use it for a few weeks. I can put up with that. So, when my new machine arrived I filled in Lenovo’s on-line form to request my upgrade. Part of the process is to prove that I really did buy a Lenovo PC, so I have to send off my proof of purchase (an invoice or a receipt). I did that, which was easy because it can be done via e-mail. All good so far.
But that is where things have stalled. I can check my order on-line and it still says: 'Pending for Proof of Purchase'. I want to know that I will actually get my upgrade! After chasing them up via an e-mail (and it took about 5 days to get a reply) I get this: “Dear David, Please be patient our team needs some more time to check all received POPs. Once your POP is validated you will receive a Confirmation mail. Best regards Jana”. It’s now been 11 days since I submitted my proof of purchase. How long will I need to be patient? Come on Lenovo.