Honda Unhappiness

If you're considering buying a Honda used car from a main dealer or are thinking about extending your Honda warranty, you may want to read my recent experience...

I've long been a fan of Honda cars. I've owned many, and most of them have been very reliable. However, the CR-V I bought in December last year developed a serious engine fault, so bad in fact that the dealer decided that the engine could not be repaired. The dealer said the whole engine needed to be replaced.

The car was fully covered by the 'Honda Happiness' warranty, but unfortunately, the dealer wanted to do the repairs at their own expense, and not use the warranty. This left me without a car. The warranty would have given me a hire car, but since the dealer was not making a claim on the warranty I found myself off the road. I was definitely not experiencing 'Honda Happiness' when I found myself taking the bus to work, to say the least.

After this dragged on for a week, and with no end in sight, I asked the dealer to just give me my money back. So I had to go and find another car to get back on the road again. But this seemed to be the quickest way to get my transport back.

Needless to say, I complained to the 'Honda Happiness' administration people, because the warranty that came with the car proved useless to me. But they've still not helped. I've taken it as far as I can, and this is their final response:

So, Honda are saying they've done nothing wrong. Meanwhile, the dealer said they're not obliged to use the warranty. And it seems that the only person who has lost out is me, the poor old customer. I would say that this is one of the worst customer service experiences I have ever had.

Ultimately, it seems that the 'Honda Happiness' warranty only helps you at the dealers discretion. Even if your car has a very serious failure like mine, it doesn't mean you're guaranteed to get any help. And if things go wrong, even if you complain, nothing seems to change. Even a token gesture to acknowledge all the inconvenience would have been something.

So, I'm left very disappointed indeed. Until now, I have considered myself a Honda enthusiast. As you can imagine, nowadays - not so much.