OK, so I thought that I was finally making some progress with my "free" Windows 7 upgrade that comes with my new Lenovo PC. It took a very long time for them to validate my purchase - they check to see that you really have bought a Lenovo PC that qualifies for the free upgrade. I have no problem with that, but why did it take so long? In the end they validated my purchase 44 days after I registered for the upgrade.
So now they have actually taken my money, yes that’s right there is a £16 "shipping" charge. Don’t get me started – it does not cost £16 to send out a piece of software. Anyway, I have paid, they have taken the money off my card. In fact, they took the money 12 days ago. Their e-mail confirming the payment said: "A notification email with the shipping details will be sent to you when your order has been shipped". Guess what? Nothing. So they have taken my £16 and not shipped anything. So I thought that I would drop them a line via their Windows 7 Upgrade website. So far all I have got is an automated response: "This is to acknowledge the receipt of your enquiry and you will hear from us within 10 business days". Whoa! Two weeks to answer an e-mail? What’s interesting is that before they took my money their responses said: "This is to acknowledge the receipt of your enquiry and you will hear from us within 1-3 business days". Fascinating how they lose interest in you once they have taken your money, eh?